{"id":5541,"date":"2026-05-22T21:55:52","date_gmt":"2026-05-22T21:55:52","guid":{"rendered":"https:\/\/www.firstamericanbanknm.com\/wph\/workarea\/?page_id=5541"},"modified":"2026-08-06T20:15:26","modified_gmt":"2026-08-06T20:15:26","slug":"personal-checking-2","status":"publish","type":"page","link":"https:\/\/www.firstamericanbanknm.com\/wph\/workarea\/our-community\/news\/personal-checking-2\/","title":{"rendered":"System Upgrade Resource Center"},"content":{"rendered":"<h2 class=\"wp-block-heading has-main-color-color has-text-color has-link-color wp-elements-08d3d1c097dc76f9694dc04c474cac3b\">Important Information on our System Upgrade<\/h2>    <div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-ad2f72ca wp-block-group-is-layout-flex\"> <div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\"> <div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\"> <p>At First American Bank, we are committed to providing an exceptional banking experience. Beginning <strong>August 21, 2026<\/strong>, we will implement a system upgrade that will enhance service quality, modernize our technology, strengthen security, and deliver more convenience for your everyday banking.<\/p>    <p>Stay in the know and be prepared for upcoming changes, important dates, and any actions you may need to take before and after the upgrade.<\/p>    <p><\/p> <\/div> <\/div> <\/div>    <div class=\"wp-block-ncr-blocks-button button button-align-none\"><a class=\"ncr-btn btn\" href=\"https:\/\/www.firstamericanbanknm.com\/wph\/workarea\/wp-content\/uploads\/2026\/08\/SystemUpgradeGuide.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Download Our System Upgrade Guide<\/a><\/div>    <div style=\"height:21px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>    <h2 class=\"wp-block-heading has-main-color-color has-text-color has-link-color wp-elements-028047c61998229447280b3d1a513f81\" style=\"font-size:29px\">Important Dates<\/h2>    <div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\"> <div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\"> <figure class=\"wp-block-table is-style-regular\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Friday, August 21<\/strong><\/td><td><strong>Saturday, August 22<\/strong><\/td><td><strong>Monday, August 24<\/strong><\/td><\/tr><tr><td><strong>System upgrade begins at close of business day.<\/strong><\/td><td>All First American Bank locations will be closed.<\/td><td>Our <strong>system upgrade<\/strong> will be complete.<\/td><\/tr><tr><td><strong>Online and mobile banking<\/strong> will not be available beginning at 5:00pm MST.<\/td><td><\/td><td>All First American Bank locations will be open with normal business hours.<\/td><\/tr><tr><td><strong>First Line Telephone Banking <\/strong>will be unavailable starting at 5:00pm MST.<\/td><td><\/td><td><strong>Online and mobile banking<\/strong> will resume. <em>Download our new app from the App Store or Google Play Store!<\/em><\/td><\/tr><tr><td>Current<strong> bill pay <\/strong>service will be removed from online and mobile banking.<\/td><td><\/td><td><strong>First Line Telephone Banking <\/strong>will be restored.<\/td><\/tr><tr><td><\/td><td><\/td><td>You can access our new <strong>bill pay <\/strong>service through online and mobile banking.<\/td><\/tr><\/tbody><\/table><\/figure> <\/div> <\/div>    <h2 class=\"wp-block-heading has-main-color-color has-text-color has-link-color wp-elements-b67edde3906d722435d25e407ddb1110\" style=\"font-size:29px\">What Will Stay the Same<\/h2>    <ul class=\"wp-block-list\"> <li>Your account number(s) will remain the same, except for<br>mortgage loan account numbers, see below for more information.<\/li>    <li>Your First American Bank routing number (112200439).<\/li>    <li>Your existing debit card and PIN.<\/li>    <li>Your personal and business checks, as well as deposit slips.<\/li>    <li>Your automatic withdrawals and direct deposits will continue without interruption.<\/li>    <li>Your deposit account statement cycle date will not change.<\/li>    <li>Our website will remain the same: firstamericanbanknm.com.<\/li> <\/ul>    <div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>    <h2 class=\"wp-block-heading has-main-color-color has-text-color has-link-color wp-elements-1d48b63613523fa4fa8b980c43f0745f\" style=\"font-size:29px\">What Will Change<\/h2>    <h3 class=\"wp-block-heading\" style=\"font-size:20px\">Online Banking and Mobile App<\/h3>    <p>Online Banking and our Mobile Banking App will be temporarily unavailable beginning at 5:00pm MST on<br>Friday, August 21. You may delete our app at this time.<\/p>    <div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-ad2f72ca wp-block-group-is-layout-flex\"> <figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"405\" height=\"405\" src=\"https:\/\/www.firstamericanbanknm.com\/wph\/workarea\/wp-content\/uploads\/2026\/08\/Consumer-App2.png\" alt=\"First American Bank Personal Banking App\" class=\"wp-image-5978\" style=\"width:118px;height:auto\" srcset=\"https:\/\/www.firstamericanbanknm.com\/wph\/workarea\/wp-content\/uploads\/2026\/08\/Consumer-App2.png 405w, https:\/\/www.firstamericanbanknm.com\/wph\/workarea\/wp-content\/uploads\/2026\/08\/Consumer-App2-300x300.png 300w, https:\/\/www.firstamericanbanknm.com\/wph\/workarea\/wp-content\/uploads\/2026\/08\/Consumer-App2-150x150.png 150w\" sizes=\"(max-width: 405px) 100vw, 405px\" \/><\/figure>    <p>Starting Monday, August 24 you can access Online Banking and our new Mobile Banking App. Download the new app from the App Store or Google Play Store and search for \u2018<em>First American Bank Mobile<\/em>.\u2019<\/p> <\/div>    <p><\/p>    <h4 class=\"wp-block-heading\"><strong>First Time Login<\/strong><\/h4>    <p>For your first login, use your current Username. Your initial password will be your zip code, followed by the last four digits of your Social Security Number. You will then be prompted to create a new password. <\/p>    <p>After the upgrade, your Online Banking and Mobile Banking experience will look different with an updated design.<\/p>    <p><strong>You can preview and navigate our new online banking and mobile banking experience before they launch on August 24. Explore the new design and become familiar with the menu options and features you&#8217;ll use every day.<\/strong><\/p>    <div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-ad2f72ca wp-block-group-is-layout-flex\"> <div class=\"wp-block-ncr-blocks-button button button-align-none\"><a class=\"ncr-btn btn\" href=\"https:\/\/fisl.outsystemsenterprise.com\/DemoStudio\/PublicDemoAccess?PublicKey=4df8aa25-6c2e-48b8-acc0-aea371b4228a\" target=\"_blank\" rel=\"noopener noreferrer\">View Our New Online Banking Demo<\/a><\/div>    <div style=\"height:100px;width:53px\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-391e2353\"><\/div>    <div class=\"wp-block-ncr-blocks-button button button-align-none\"><a class=\"ncr-btn btn\" href=\"https:\/\/fisl.outsystemsenterprise.com\/DemoStudio\/PublicDemoAccess?PublicKey=f1ad46b3-011c-43cb-8dce-4126ad1ecf0d\" target=\"_blank\" rel=\"noopener noreferrer\">View Our Mobile Banking App Demo<\/a><\/div> <\/div>    <p><\/p>    <h3 class=\"wp-block-heading\" style=\"font-size:20px\">Bill Pay<\/h3>    <ul class=\"wp-block-list\"> <li>Our current Bill Pay service will be removed from Online and Mobile Banking at 8:00am MST on August 20.<\/li>    <li>Bill payments dated for August 26, will be the final payments processed. All payments dated greater than August 26 will be cancelled.<\/li>    <li>You can access our new Bill Pay service on August 24 through Online Banking and on our new Mobile Banking App.<\/li>    <li>Your existing Bill Pay payees will automatically transfer to the new Bill Pay service. However, recurring payments and ebills will not transfer and must be set up again in the new system. We recommend downloading your bill pay history before August 20 to use as a reference when setting up recurring payments and ebills.<\/li> <\/ul>    <h3 class=\"wp-block-heading\" style=\"font-size:20px\">First Line Telephone Banking<\/h3>    <p>This service will be unavailable starting at 5:00pm MST on Friday, August 21 and is expected to be restored Monday, August 24.<\/p>    <p>After the upgrade, the PIN you currently use to access First Line Banking at 888.746.8300 will change. Your initial PIN will be your date of birth and last four digits of your Social Security Number, using the format below:<\/p>    <figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"816\" height=\"280\" src=\"https:\/\/www.firstamericanbanknm.com\/wph\/workarea\/wp-content\/uploads\/2026\/08\/FirstLine-Access-Example3.png\" alt=\"First Line Access Example\" class=\"wp-image-5989\" style=\"width:228px;height:auto\" srcset=\"https:\/\/www.firstamericanbanknm.com\/wph\/workarea\/wp-content\/uploads\/2026\/08\/FirstLine-Access-Example3.png 816w, https:\/\/www.firstamericanbanknm.com\/wph\/workarea\/wp-content\/uploads\/2026\/08\/FirstLine-Access-Example3-300x103.png 300w, https:\/\/www.firstamericanbanknm.com\/wph\/workarea\/wp-content\/uploads\/2026\/08\/FirstLine-Access-Example3-768x264.png 768w\" sizes=\"(max-width: 816px) 100vw, 816px\" \/><\/figure>    <p>To keep your FIRST LINE account active, please call within 30 days of the upgrade. After 30 days, access is inactive and a bank representative can assist you to reset your access.<\/p>    <h3 class=\"wp-block-heading\" style=\"font-size:20px\">Paper Statement Fee<\/h3>    <p>As previously disclosed, accounts receiving paper statements are subject to a paper statement fee listed on your monthly statement as \u2018Service Charge.\u2019 Effective August 24, 2026, this fee will now be clearly labeled \u2018Paper Statement Fee\u2019 on your account statements. No action is required on your part, and the fee amount itself is not changing.<\/p>    <h3 class=\"wp-block-heading\" style=\"font-size:20px\">Mortgage Loan Account Numbers<\/h3>    <p>Your mortgage loan number will be changing from 12 digits to 8 digits. Digits 4\u20137 will be removed.<\/p>    <figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"624\" height=\"102\" src=\"https:\/\/www.firstamericanbanknm.com\/wph\/workarea\/wp-content\/uploads\/2026\/08\/MTG-Acct-Number.png\" alt=\"New Mortgage Loan Account Number Example\" class=\"wp-image-5992\" style=\"width:349px;height:auto\" srcset=\"https:\/\/www.firstamericanbanknm.com\/wph\/workarea\/wp-content\/uploads\/2026\/08\/MTG-Acct-Number.png 624w, https:\/\/www.firstamericanbanknm.com\/wph\/workarea\/wp-content\/uploads\/2026\/08\/MTG-Acct-Number-300x49.png 300w\" sizes=\"(max-width: 624px) 100vw, 624px\" \/><\/figure>    <p>You may continue making your mortgage payment as usual. If you use a Bill Pay service, after August 24, please update your loan number with the provider to help ensure timely payment processing.<\/p>    <h3 class=\"wp-block-heading\" style=\"font-size:20px\">Debit Card Alerts &amp; Sending Money<\/h3>    <p>Debit card alerts and controls will be available to set up and manage in our new Mobile Banking App. Availability of these features is expected to closely coincide with the date of August 24. Alerts currently managed in the Brella App will be discontinued after the system upgrade.<\/p>    <p>Zelle<sup>\u00ae<\/sup> is coming soon and will be available through our new Mobile Banking App, making it easy to send and receive money.<\/p>    <h3 class=\"wp-block-heading\" style=\"font-size:20px\">Account Transfers<\/h3>    <p>Recurring transfers you have set up through Online Banking or the Mobile Banking App will not transfer and must be set up again starting August 24.<\/p>    <div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>    <h2 class=\"wp-block-heading has-main-color-color has-text-color has-link-color wp-elements-dada0f96f663ef126f779d9684c78237\" style=\"font-size:29px\">Business Banking<\/h2>    <h3 class=\"wp-block-heading\" style=\"font-size:20px\">eBusiness Banking and eBusiness Mobile App<\/h3>    <p>eBusiness Online Banking and Mobile App will be temporarily unavailable beginning at 5:00pm MST on Friday, August 21. You may delete our app at this time.<\/p>    <div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-ad2f72ca wp-block-group-is-layout-flex\"> <figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/www.firstamericanbanknm.com\/wph\/workarea\/wp-content\/uploads\/2026\/08\/Business-App-1024x1024.png\" alt=\"First American Bank Business Banking App\" class=\"wp-image-6006\" style=\"width:115px;height:auto\" srcset=\"https:\/\/www.firstamericanbanknm.com\/wph\/workarea\/wp-content\/uploads\/2026\/08\/Business-App-1024x1024.png 1024w, https:\/\/www.firstamericanbanknm.com\/wph\/workarea\/wp-content\/uploads\/2026\/08\/Business-App-300x300.png 300w, https:\/\/www.firstamericanbanknm.com\/wph\/workarea\/wp-content\/uploads\/2026\/08\/Business-App-150x150.png 150w, https:\/\/www.firstamericanbanknm.com\/wph\/workarea\/wp-content\/uploads\/2026\/08\/Business-App-768x768.png 768w, https:\/\/www.firstamericanbanknm.com\/wph\/workarea\/wp-content\/uploads\/2026\/08\/Business-App.png 1064w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>    <p>Starting Monday, August 24, you can access eBusiness Online Banking and our new eBusiness Mobile App. Download the new app from the App Store or Google Play Store and search for \u2018<em>First American Bank eBiz<\/em>.\u2019 <\/p> <\/div>    <p><\/p>    <h4 class=\"wp-block-heading\"><strong>First Time Login<\/strong><\/h4>    <p>For your first login, use your current username. Your temporary password will be provided to you separately<br>by our Treasury Management Team.<\/p>    <p>After the upgrade, your eBusiness Online Banking and Mobile experience will look different with an updated design.<\/p>    <h3 class=\"wp-block-heading\" style=\"font-size:20px\">Business Bill Pay<\/h3>    <ul class=\"wp-block-list\"> <li>Our new eBusiness Bill Pay service will be available beginning Monday, August 24.<\/li>    <li>Payments scheduled through our current Bill Pay service will be processed on August 20 and paid on August 21.<\/li>    <li><strong>Online and Mobile Bill Pay Access.<\/strong> Access to Bill Pay through online banking and mobile banking will end at 2:00pm MST on August 20.<\/li>    <li><strong>Payment History.<\/strong> Existing recurring payments and ebills will not transfer and will need to be set up again. To retain your Bill Pay payment history, please download it before 2:00pm MST on August 20. Payment history will not be available after that time.<\/li>    <li><strong>Outstanding &amp; Returned Check Payments<\/strong>. Any Bill Pay checks that are not cashed within 90 days will be refunded to your account. After the upgrade, if a merchant returns a Bill Pay<br>check, it will be sent back to First American Bank for processing.<\/li> <\/ul>    <h3 class=\"wp-block-heading\" style=\"font-size:20px\">Business Paper Statement Fee<\/h3>    <p>As previously disclosed, accounts receiving paper statements are subject to a paper statement fee listed on your monthly statement as \u2018Service Charge\u2019 or \u2018Cycle Statements.\u2019 Effective August 24, this fee will now be clearly labeled as \u2018Paper Statement Fee\u2019 or \u2018Business Paper Statement Fee\u2019 on your account statements. No action is required on your part, and the fee amount itself is not changing.<\/p>    <h3 class=\"wp-block-heading\" style=\"font-size:20px\">Treasury Management Services<\/h3>    <p>Business Banking customers utilizing Treasury Management services will receive a separate communication with additional information regarding the services below and more:<\/p>    <div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-ad2f72ca wp-block-group-is-layout-flex\"> <div style=\"height:110px;width:0px\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-075273c0\"><\/div>    <ul class=\"wp-block-list\"> <li>eBusiness Online Banking<\/li>    <li>User Profiles<\/li>    <li>Account Transfers &amp; Templates<\/li>    <li>ACH, Wires &amp; Templates<\/li> <\/ul>    <div style=\"height:100px;width:40px\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-28f0cd9b\"><\/div>    <hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>    <ul class=\"wp-block-list\"> <li>Positive Pay<\/li>    <li>QuickBooks<\/li>    <li>Scheduled Transfers<\/li>    <li>Statements<\/li> <\/ul> <\/div>    <div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>    <h2 class=\"wp-block-heading has-main-color-color has-text-color has-link-color wp-elements-f9fac05a83c3c45397524889b7b3751c\" style=\"font-size:29px\">Support and Assistance<\/h2>    <p>We&#8217;re here to help! Our team is working diligently to make this upgrade as smooth as possible for you. Should you have any questions, please contact us:<\/p>    <h3 class=\"wp-block-heading\">Local Branch<\/h3>    <p>You may visit or call your local First American Bank branch with any questions you may have. Our employees will be able to provide assistance leading up to the upgrade.<\/p>    <h3 class=\"wp-block-heading\">Customer Care:&nbsp;<a href=\"tel:8002896140\">800.289.6140<\/a>&nbsp;<\/h3>    <p>Our dedicated Customer Care team is available to answer your questions.<\/p>    <h3 class=\"wp-block-heading\">Bank Website<\/h3>    <p>Visit our website for the latest updates and most current information regarding our system upgrade.<br><\/p>    <div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>    <h2 class=\"wp-block-heading has-main-color-color has-text-color has-link-color wp-elements-fe28105b0846913a9cd886ee0f1eda56\" style=\"font-size:29px\">Frequently Asked Questions<\/h2>    <\/div><\/div><\/div><\/div><\/div><div class=\"wp-block-ncr-blocks-accordion band ncr-custom-block ncr-accordion\"><div class=\"zone\"><div class=\"feature-wrap  feature-wrap-accordion\"><div class=\"feature-wrap-title\"><h2 class=\"heading\"><\/h2><h3 class=\"subheading\"><\/h3><\/div> <div class=\"wp-block-ncr-blocks-accordion-panel feature ncr-accordion-panel\" id=\"first-vantage\"><div class=\"feature-padding\"><div class=\"feature-content\"><div class=\"feature-content-text\"><h3 class=\"ncr-accordion-panel-heading\"><a class=\"\" href=\"#\"><span class=\"heading\">Why are we upgrading?<\/span><span class=\"icon\"><\/span><\/a><\/h3><div class=\"feature-content-wysiwyg ncr-accordion-panel-body\"> <p>This is a necessary step forward in improving efficiencies, strengthening our systems, and to offer better tools to enhance our customer\u2019s day-to-day banking experience.<\/p> <\/div><\/div><\/div><div class=\"feature-cta\"><a href=\"#\"><\/a><\/div><\/div><\/div>    <div class=\"wp-block-ncr-blocks-accordion-panel feature ncr-accordion-panel\" id=\"first-choice\"><div class=\"feature-padding\"><div class=\"feature-content\"><div class=\"feature-content-text\"><h3 class=\"ncr-accordion-panel-heading\"><a class=\"\" href=\"#\"><span class=\"heading\">When will the upgrade happen?<\/span><span class=\"icon\"><\/span><\/a><\/h3><div class=\"feature-content-wysiwyg ncr-accordion-panel-body\"> <p>We will begin our system upgrade after the close of business day on Friday, August 21.<\/p> <\/div><\/div><\/div><div class=\"feature-cta\"><a href=\"#\"><\/a><\/div><\/div><\/div>    <div class=\"wp-block-ncr-blocks-accordion-panel feature ncr-accordion-panel\"><div class=\"feature-padding\"><div class=\"feature-content\"><div class=\"feature-content-text\"><h3 class=\"ncr-accordion-panel-heading\"><a class=\"\" href=\"#\"><span class=\"heading\">Will branch hours be affected during the system upgrade?<\/span><span class=\"icon\"><\/span><\/a><\/h3><div class=\"feature-content-wysiwyg ncr-accordion-panel-body\"> <p>We will operate with normal business hours on Friday, August 21. Only branches open on Saturdays will be impacted \u2013 Las Cruces and Silver City branches will be closed on Saturday, August 22. We will open with normal business hours on Monday, August 24.<\/p> <\/div><\/div><\/div><div class=\"feature-cta\"><a href=\"#\"><\/a><\/div><\/div><\/div>    <div class=\"wp-block-ncr-blocks-accordion-panel feature ncr-accordion-panel\"><div class=\"feature-padding\"><div class=\"feature-content\"><div class=\"feature-content-text\"><h3 class=\"ncr-accordion-panel-heading\"><a class=\"\" href=\"#\"><span class=\"heading\">Will I have access to my funds?<\/span><span class=\"icon\"><\/span><\/a><\/h3><div class=\"feature-content-wysiwyg ncr-accordion-panel-body\"> <p>Yes, your current debit card will work during the upgrade and you will have access to your funds at ATMs. Although First American Bank ATM service interruptions are not expected, you may experience<br>occasional delays during the system upgrade.<\/p> <\/div><\/div><\/div><div class=\"feature-cta\"><a href=\"#\"><\/a><\/div><\/div><\/div>    <div class=\"wp-block-ncr-blocks-accordion-panel feature ncr-accordion-panel\"><div class=\"feature-padding\"><div class=\"feature-content\"><div class=\"feature-content-text\"><h3 class=\"ncr-accordion-panel-heading\"><a class=\"\" href=\"#\"><span class=\"heading\">Will I need a new debit card?<\/span><span class=\"icon\"><\/span><\/a><\/h3><div class=\"feature-content-wysiwyg ncr-accordion-panel-body\"> <p>No, your existing First American Bank debit card will continue to work before, during and after the upgrade period.<\/p> <\/div><\/div><\/div><div class=\"feature-cta\"><a href=\"#\"><\/a><\/div><\/div><\/div>    <div class=\"wp-block-ncr-blocks-accordion-panel feature ncr-accordion-panel\"><div class=\"feature-padding\"><div class=\"feature-content\"><div class=\"feature-content-text\"><h3 class=\"ncr-accordion-panel-heading\"><a class=\"\" href=\"#\"><span class=\"heading\">Will there be changes to my statements?<\/span><span class=\"icon\"><\/span><\/a><\/h3><div class=\"feature-content-wysiwyg ncr-accordion-panel-body\"> <p>There will be minor updates to your statements, but they will look similar to your current statements.<\/p>    <p>All deposit accounts except Christmas Club will have an August 23, 2026 ending statement with the upgrade. The next deposit account statement will be on your normal deposit account statement cycle date.<\/p> <\/div><\/div><\/div><div class=\"feature-cta\"><a href=\"#\"><\/a><\/div><\/div><\/div>    <div class=\"wp-block-ncr-blocks-accordion-panel feature ncr-accordion-panel\"><div class=\"feature-padding\"><div class=\"feature-content\"><div class=\"feature-content-text\"><h3 class=\"ncr-accordion-panel-heading\"><a class=\"\" href=\"#\"><span class=\"heading\">Will any fees or service charges change?<\/span><span class=\"icon\"><\/span><\/a><\/h3><div class=\"feature-content-wysiwyg ncr-accordion-panel-body\"> <p>If your account is currently charged for paper statements, the fee will now appear as \u2018Paper Statement Fee\u2019 instead of \u2018Service Charge.\u2019 No action is required on your part and the amount of the fee itself is not changing.<\/p> <\/div><\/div><\/div><div class=\"feature-cta\"><a href=\"#\"><\/a><\/div><\/div><\/div>    <div class=\"wp-block-ncr-blocks-accordion-panel feature ncr-accordion-panel\"><div class=\"feature-padding\"><div class=\"feature-content\"><div class=\"feature-content-text\"><h3 class=\"ncr-accordion-panel-heading\"><a class=\"\" href=\"#\"><span class=\"heading\">Will I need a new username and password for Online and Mobile Banking?<\/span><span class=\"icon\"><\/span><\/a><\/h3><div class=\"feature-content-wysiwyg ncr-accordion-panel-body\"> <p>Your username will remain the same. When you first login after the system upgrade, use your current username.<\/p>    <p><strong>Personal Banking Customers<\/strong>: Your temporary password will be your zip code followed by the last four digits of your Social Security Number.<\/p>    <p><strong>Business Banking Customers:<\/strong> Your temporary password will be provided separately by our Treasury Management Team.<\/p> <\/div><\/div><\/div><div class=\"feature-cta\"><a href=\"#\"><\/a><\/div><\/div><\/div>    <div class=\"wp-block-ncr-blocks-accordion-panel feature ncr-accordion-panel\"><div class=\"feature-padding\"><div class=\"feature-content\"><div class=\"feature-content-text\"><h3 class=\"ncr-accordion-panel-heading\"><a class=\"\" href=\"#\"><span class=\"heading\">Will I have to update my current automatic withdrawals and direct deposits?<\/span><span class=\"icon\"><\/span><\/a><\/h3><div class=\"feature-content-wysiwyg ncr-accordion-panel-body\"> <p>No, your automatic withdrawals and direct deposits will continue without interruption.<\/p> <\/div><\/div><\/div><div class=\"feature-cta\"><a href=\"#\"><\/a><\/div><\/div><\/div>    <div class=\"wp-block-ncr-blocks-accordion-panel feature ncr-accordion-panel\"><div class=\"feature-padding\"><div class=\"feature-content\"><div class=\"feature-content-text\"><h3 class=\"ncr-accordion-panel-heading\"><a class=\"\" href=\"#\"><span class=\"heading\">Will my account transfers change?<\/span><span class=\"icon\"><\/span><\/a><\/h3><div class=\"feature-content-wysiwyg ncr-accordion-panel-body\"> <p>Any automatic transfer or payment that was set up at First American Bank will not change. Recurring transfers you have set up through Online Banking or the Mobile Banking App will not transfer and must be set up again starting August 24.<\/p> <\/div><\/div><\/div><div class=\"feature-cta\"><a href=\"#\"><\/a><\/div><\/div><\/div>    <div class=\"wp-block-ncr-blocks-accordion-panel feature ncr-accordion-panel\"><div class=\"feature-padding\"><div class=\"feature-content\"><div class=\"feature-content-text\"><h3 class=\"ncr-accordion-panel-heading\"><a class=\"\" href=\"#\"><span class=\"heading\">Can I continue making my mortgage payment as usual?<\/span><span class=\"icon\"><\/span><\/a><\/h3><div class=\"feature-content-wysiwyg ncr-accordion-panel-body\"> <p>Yes, you may continue making your mortgage payment as usual. If you use a Bill Pay service, after August 24, please update your loan number with the provider to help ensure timely payment processing.<\/p> <\/div><\/div><\/div><div class=\"feature-cta\"><a href=\"#\"><\/a><\/div><\/div><\/div>    <div class=\"wp-block-ncr-blocks-accordion-panel feature ncr-accordion-panel\"><div class=\"feature-padding\"><div class=\"feature-content\"><div class=\"feature-content-text\"><h3 class=\"ncr-accordion-panel-heading\"><a class=\"\" href=\"#\"><span class=\"heading\">Will the Brella App still be available?<\/span><span class=\"icon\"><\/span><\/a><\/h3><div class=\"feature-content-wysiwyg ncr-accordion-panel-body\"> <p>No, the Brella App will be discontinued after the system upgrade. Debit card alerts and controls will be available to set up and manage in our new Mobile Banking App. Availability of these features is expected to closely coincide with the date of August 24; more details will be provided as they become available.<\/p> <\/div><\/div><\/div><div class=\"feature-cta\"><a href=\"#\"><\/a><\/div><\/div><\/div> <\/div><\/div><\/div><div class='band'><div class='zone'><div class='feature-wrap'><div class='feature'><div class='feature-padding'>    <div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\"> <div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\"><\/div> <\/div>","protected":false},"excerpt":{"rendered":"Important Information on our System Upgrade At First American Bank, we are committed to providing an exceptional banking experience. Beginning August 21, 2026, we will implement a system upgrade that will enhance service quality, modernize our technology, strengthen security, and deliver more convenience for your everyday banking. Stay in the know and be prepared for [&hellip;]","protected":false},"author":9,"featured_media":5930,"parent":5846,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"template_back.php","meta":{"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"class_list":["post-5541","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>System Upgrade Resource Center - First American Bank<\/title>\n<meta name=\"description\" content=\"Our checking and savings accounts are customized for your individual needs, plus they come with the lastest conveniences. 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